We try our best to prevent damage to all packages during transit by packing each order carefully. From time to time, though, damage will occur despite our precautions.
If you receive an item that has been damaged in shipping, please call us within 72 hours of receipt and we will have a new product sent to you, and initiate a UPS or FedEx claim for the item.
Please hold on to the original packaging and packing material because UPS or FedEx, in most cases, will need to inspect the items. A UPS or FedEx representative will contact you to set up a convenient time to inspect and pick up the package for return. If UPS or FedEx does not come to inspect the package, or does not take it with them when they do come – please call us, and we will send you a UPS or FedEx Return tag to send the damaged product back to us.
If you have not received your order even after the tracking shows it was delivered, contact us within 15 business days to start a UPS or FedEx tracer.
UNDELIVERABLE OR REFUSED SHIPMENTS
Packages will be returned back to us by the carrier if they cannot be delivered due to incomplete or incorrect addresses, are not picked up from a facility, or if the recipient refuses delivery. All packages returned to us for the above reasons can take up to 3 weeks to be processed. We may charge you a 10% restocking fee at our discretion.
Returning a product
Returns will only be accepted within 30 days of the customer receiving the product, and ONLY if a Return Merchandise Authorization (RMA) number has been issued.
All returns must be brand new and in their original, unopened packaging.
Gearheadsperformance.com reserves the right to refuse any package returned to us without authorization. Returns will be processed within ten (10) business days of receipt (not including weekends, holidays, and the day the package is delivered).
Special order items and electronics are not able to be accepted for return
If you receive a defective product please contact us within our 30 day return policy period. Contact firstname.lastname@example.org to process your return.
In the event of a defect that occurs outside our return policy, but within the manufacturer warranty, please contact the manufacturer directly to process your return. The manufacturer will have sole determination of the outcome of the claim. As a courtesy to our customers, gearheadsperformance.com will be happy to try to facilitate a thorough review of the claim, but we have no final say in the decision made by the manufacturer (i.e. approvals, denials, fees, etc.).
Gearheadsperformance.com is not responsible for any labor costs which occur as the result of the installation of wrong or defective parts.